Customer Service
Get information about:
Ordering
Whether you're a new customer placing your first order with 911Strollers
or a seasoned veteran, we want to make sure that ordering at 911Strollers
is as fun and easy as possible.
Ordering from 911Strollers
Our products are organized by manufacturer and type. As you browse
our products, you can click on the item to view a larger picture
and to add it to your basket. When you've made your selections,
click the "checkout" button in the upper right hand corner
of the webpage. You'll be prompted to either sign in, create an
account or order without an account. Creating an account saves your
shipping and billing addresses for your convenience in the future.
The next step is to enter the shipping and billing addesses, then
the payment information. After you submit, your order is sent to
911Stollers for fulfillment!
Payment
911Strollers accepts Visa, Mastercard and Discover cards for payment.
911Stollers also accepts checks and money orders via mail. If you
are paying by check or money order, we must receive it before we
can ship. Click here for our mailing address.
Shipping
Shipping Cost
$7.95 on all orders. 911Strollers ships via UPS Ground. All orders
are double-checked for accuracy prior to shipping.
911Strollers ships to the continental United States only. At this
time we can not ship internationally, to Alaska, Hawaii, P.O. Boxes,
or APO/FPO addresses.
911Strollers ships orders within a few days of receipt. However,
sometimes a particular item may be on order, and we will hold the
order until it is complete. This is to ensure that we can offer
you the lowest prices and shipping costs. If an item is on an extended
back-order or has been discontinued, 911Strollers will notify you.
Returns
911Strollers Return Policy
In order to return shoes purchased at 911Strollers, the shoes must
be:
- Unworn, unused and in resaleable condition.In
the original packaging (the shoe box).
- In a protective shipping carton ($5.00 reboxing
fee if sent otherwise).
- Enclose a note with your name and order number.
- Returned within 20 days from the day it was received
(additional 20% restock charge after 20 days).
- NO returns after 40 days. (absolutely no exceptions)
- Sent to: 911Strollers, 5398 Ivybrook Court, Cincinnati,
OH 45236 (Merchandise returned to the manufacturer will result
in an additional $5.00 restock fee).
- Insured - we are not responsible for lost, damaged
or stolen merchandise.
- All returns are charged a 10% restocking fee.
Refunds will be given on merchandise only. Original shipping charges
and return shipping charges will not be refunded. Refunds can only
be given when returned merchandise is received at 911Strollers.
If your item was damaged in shipment, please contact
us soon after delivery.
Please note that we are unable to exchange items, if you want to
get a different item, we ask you to return the first item, and then
re-order the item that you want.
Privacy & Security
Privacy
The information that you transmit to 911Strollers will be kept confidential
and will not be sold or given to any third parties, to the extent
as law allows. Please note, however, that you may receive periodic
email offers from 911Strollers as a prior customer, but can opt-out
of such offers by indicating it on your customer information page
or by clicking the link in the email offer.
Security
Your credit card information is safe with 911Strollers. 911Strollers
uses secure server technology (SSL) to encrypt confidential information
during transmission, ensuring that transactions stay private and
protected.
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